Wow. I used a Bomgar box this week to provide remote support to someone. This box is incredible. It is much more than simple remote control. I could not only see the persons screen but could delve into more technical details of their system. In one instance I was helping someone with a computer problem in Sydney with me in Melbourne. I was more effective and efficient. Got their problem solved in less than 30 minutes which could easily taken an hour without this tool. I have used different tools over the years to see someone’s screen. This by far was the best. If you do tech support you should check it out. (And no I receive no compensation for my opinion or words. It was just too cool to not share.)